The main role of Imara Kileleni Safaris is to create and operate customer-oriented tours and itineraries.
Clients receive a detailed itinerary at the time of booking that includes details of accommodation and activities.
The safari services agreed with the client will be provided, except in the event of unforeseen circumstances, such as road closures, bad weather, problems, or security concerns. In such cases the itinerary may be changed, at the discretion of the company, clients informed, and alternative arrangements made as circumstances permit.
Imara Kileleni Safaris will make every reasonable effort to ensure the same quality and character of the itinerary.
The traveller’s registration for the trip or payment of the advance (see below “payment terms”) or the traveller’s participation in the trip or part thereof expresses the traveller’s full and explicit consent to all conditions specified later in this document and on the itineraries on the site, subject to updates.
All prices are given in US dollars (USD) per person unless specified as the group. Prices are based on costs at the time of publication. In creating your desired tour and itinerary, we may use independent suppliers.
The price of your itinerary will be based on known costs at the date of issue of the itinerary.
Any tour or service not specifically mentioned as included in your itinerary.
In the event that an item is not specifically mentioned in the above, it is automatically included in the list of exclusions.
Bookings should be made as early as possible to guarantee the desired tour, itinerary, and departure date.
At the time of booking, you will also need to give us the information about each client’s nationality and date of birth. We may also require you to provide us with passport numbers and/or scanned copies of passport photo pages for all members of your party. It is your responsibility to make sure that you have the correct names, nationality and dates of birth for each client who is traveling with you.
Confirmed tours and itineraries cannot be transferred to any other date. You must check what is included in the price and inform us before booking if you do not agree or if something is not clear. Later complaints after booking will not be considered.
In the event that you cancel your booking, in full or partially, for any reason whatsoever we will levy cancellation charges as defined in the section below.
After your booking has been confirmed, should you wish to make any changes to your itinerary or wish an earlier departure date, we will make every effort to accommodate your requests based on availability.
Imara Kileleni Safaris, its agents and sub-contractors act only as the passenger’s agents in matters relating the tours, itineraries, hotel accommodation, transportation etc., and shall not in any way be liable for injury, death, illness, delays, subsequent missing air or train connection, inconveniences arising from unannounced alteration of air or train schedules, weather conditions, loss or damage to personal property whether resulting from but not limited to force majeure or acts of God, civil unrest or revolt, acts of war, strikes or other labour activities, animals, any criminal or terrorist activities, or epidemic or pandemic outbreaks.
The company is also not responsible for any overbooking or downgrading of any services or accommodation, mechanical or other failure of any means of transportation or failure of any transportation resulting in arrival or departure delay.
Imara Kileleni Safaris reserves the right to employ independent suppliers or sub- contractors for all or part of the arranged services, Our brochure descriptions and other information provided or made available in a resort or hotel, often refer to “other activities and excursions”, which are available at the property.
Accordingly, we regret that Imara Kileleni Safaris cannot accept any liability in relation to these outside activities and excursions. Where we make or take any bookings for or from you in respect of any activity or excursion available, we do solely as booking agents. This is the case regardless of whether the activity is advertised or mentioned in our brochure, resort, on our website, or elsewhere. Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion.
The company cannot be responsible for loss or damage to any luggage or equipment carried while on tour.
Imara Kileleni Safaris cannot be responsible for any willful or negligent act or inaction of any person or entity clearly not in their control, or of any other sub- contractors or third party not under their control.
Please keep in mind that we are only responsible for those services which were arranged, agreed and/or provided on your behalf. Any services which you arrange on your own are out of our liability and responsibility. This includes, for example any additional services or facilities, which your hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
Please note that we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
In addition, we will not be responsible where you do not enjoy your holiday or suffer problems because of a reason you did not tell us about when you booked your holiday, or where any problems you suffered did not arise from any breach of our contract, or other fault of ourselves or where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
We accept responsibility for the negligent acts of our employees, agents and direct suppliers, which results in death, injury or illness. Our liability shall be limited to 100% of the holiday price for any claim other than those involving injury or death arising from our negligence.
Our suppliers, such as accommodation or transport suppliers, have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport providers or other suppliers’ liability to you. You can get copies of such conditions from any offices of the relevant suppliers.
Travelers must obtain comprehensive travel and medical insurance. The company bears no liability for uninsured losses.
Clients whose trip includes a visit to one or more National Parks and/or Conservation Areas must follow the rules and restrictions of the individual National Park and/or Conservation Area.
In case of rule violation, clients must pay a fine to the National Park. We are not responsible for said fines, the instructions of guides and drivers must be followed.
Our safari vehicles have limited space, so baggage and luggage are restricted to one normal size suitcase, soft bag, or backpack, and one small backpack per person.
Baggage weight on all scheduled flights within the parks and trekking trips is limited to one bag of 15 kg per person. In case your baggage exceeds 15 kg, you will have to pay the cost for an additional porter on trekking trips and/or additional costs on all scheduled flights depending on the airline’s rules (you will get specific details on your itinerary).
In principle, there are no special guidelines regarding health or mandatory vaccinations, it is advisable to consult one of the regional health bureaus, the health funds or the travellers’ clinics.
Have a valid passport for at least half a year, and make sure it has at least two blank pages. Issuance of a passport and / or extension is the sole responsibility of the traveller.
A $ 50 entry visa is required that is not included in the trip price. Will send a link to pay by visa online
A change in the scheduled flight schedule made by the airline at the 90th minute may result in a change in the length of the trip and changes in the route. If possible, the price of the trip will be updated accordingly. Notification of a change in the flight schedule is possible at very short notice. A traveller who cancels a trip due to an insignificant change from the changes listed above will be charged a cancellation fee according to the advertised price terms.
If the airlines’ schedule changes, the route will be adjusted to the new schedule, if the change results in the addition or reduction of nights at the beginning or end of the trip, the price will be updated accordingly.
The total price of the trip (flights, ground services, registration fees, port taxes and security and fuel levies) is updated from time to time. The price of flights is based on fares and airline policies, as of the day the trip is announced.
In the case of flights arriving at the destination in the early morning or leaving late in the evening, the company will make an effort to get early entry into the rooms (at least some of them) or late evacuation of the rooms (at least some of them) by a few hours. In any case, the company does not undertake to provide the rooms immediately upon arrival or to allow a late stay in the rooms until the time of flight.
Tip (tip) – as required by the conditions on each trip and outing. The tip is not part of the cost of the trip and is paid by the caster at his discretion
Payment will be made in dollars and by bank transfer to the company’s account in Tanzania
We will be entitled to notify the cancellation of a trip, in whole or in part, even at very short notice, if at our sole and absolute discretion it cannot be carried out or there is an impediment or danger in carrying it out, in circumstances beyond our control, including strikes, warnings, instructions from competent authorities, plagues, Natural disasters, situations of war and emergencies, etc. In any case, as stated, we will not be responsible for any damage,
Direct or indirect, or inconvenience due to full or partial cancellation. In the event of such full cancellation, the traveller will be refunded the funds paid to the actual company, offsetting any expense incurred by the company (including the company’s liability) and for which it did not receive a refund. If a trip is partially cancelled, the traveller will be reimbursed for the land services that he did not use only, offsetting those for which the company will not receive a refund. In any case where a traveller decides to cancel his departure for a trip, including for the above reasons, the provisions detailed in the price list regarding the possibility of cancellation will apply to him.
The company will not be liable for any damage, direct or indirect, to body or property, caused to the traveller during the trip or due to its cancellation or changes, for any reason, including due to accident, theft, loss of luggage or documents or expenses the traveller had to incur for them.
If the company has incurred any expense for the traveller, the traveller will be liable for its full return to the company, and has not been returned to the company. The traveller undertakes to purchase for himself and for him full insurance suitable for the body and property, without the right of return towards the company or anyone on its behalf.
Clients are obligated to carry proper documentation showing their citizenship, such as a passport. Please keep in mind that it is your responsibility to carry proper documentation, which should be valid for at least six months after your arrival. If you have any questions regarding entry requirements to any country in your itinerary, you should contact the nearest embassy or your country.
The above booking terms and conditions together with all correspondence form part of your contract with Imara Kileleni Safaris. This contract and any matters arising from it shall be governed by and interpreted in accordance with United Republic of Tanzania laws and the courts of United Republic of Tanzania shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.